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  • Difficulties connecting to Streamyx

    May 28, 2010
    Check your phone line:

    * Make sure your phone line is functioning
    (not suspended)
    * Lift your receiver and check for a dial tone,
    noisy line or crossline

    If there is no dial tone or problem with the telephone line, call TM Customer Contact Centre (100) and select “Internet Services” to file a fault report.



    Hardware set-up: Wrongly set-up, loose connection

    Check your modem/line/microfilter connectivity:

    * Ensure all physical connections are done correctly
    * Ensure all cables are fitted properly
    * Please ensure your modem is turned on
    * If still in doubt, try replacing the cables




    Faulty hardware : Modem, network card, splitter

    Check your modem “Link/DSL” light status:

    * A blinking light may mean a faulty modem, a faulty splitter or a lost connection
    * Reboot your modem (switch it off, and then on again)
    * Make a direct connection from the wall socket straight to the modem, bypassing the splitter
    * If still in doubt, try replacing the cables

    If the light is still blinking, it may be due to a network problem. Call TM Customer Contact Centre (100) and select “Internet Services” for assistance.

    3 Mereka yg baik:

    1. kenwooi said...:

      thanks for the guide =)

    1. Kyosingcat said...:

      Nice tips, hehehe....keep it up~

    1. fideila said...:

      thanks for the info